How can we help?

Knowledge base

• Investor Support

  Securitize Markets Account Application Process

  • Verifying your KYC to Trade on Securitize Markets
  • Verifying your KYB (Entity Verification)
  • Guide to Completing the Suitability Questionnaire
  • Guide to Trading on Securitize Markets
  • How do I know if I am an Accredited Investor?
  • How to Complete Accreditation for Accredited Investors

  See all 8 articles

  Troubleshooting Your Account Application Process

  • Unsupported Jurisdictions / Limited Support Jurisdictions
  • What documents will I need for my account setup?​
  • Getting started with the Proof of Identity document
  • How to complete the Liveness Verification check
  • Tips for uploading a Selfie
  • Alternative to completing the Securitize iD KYC Liveness check

  See all 9 articles

  Wallet Registration

  • Do I have to link a digital wallet?​
  • How to Install Metamask on Your Desktop Browser
  • Setting up a Ethereum wallet
  • How much do transactions cost?
  • Creating an Avalanche wallet
  • How to Use MetaMask with Avalanche

  See all 10 articles

  Trading on Securitize Markets

  • US Market Hours
  • How do I deposit my tokens held in my Ethereum wallet into my Securitize Markets account?
  • How do I deposit my tokens held in my Algorand wallet into my Securitize Markets account?

  Cash Balance

  • Understanding ACH Transfers
  • What happened to Prime Trust?
  • International Wire Transfer - Problem Solving Tips
  • What is my Prime Trust Account Number?

  Funding your Securitize Markets Cash Balance with USD

  • What are Securitize Markets’ transfer fees?

  USDC FAQs

  • Can I purchase USDC through Securitize?
  • Can I purchase tokens using USDC?
  • What is USDC?
  • USDC.e vs. USDC others

  Reg CF (Crowdfunding)

  • Reg CF Educational Information
  • When can I trade my tokens?
  • What if I change my mind, can I cancel my investment and receive a refund?

  Investing in Primary Offerings

  • Is Accreditation required for Retail Investors?
  • What are private securities?
  • How long does it take for an investment to settle?​
  • Is it possible to cancel a primary market transaction after it has been placed?​
  • Are there any fees for primary market investments?​
  • Are there any lock-up periods for primary market offerings?​

  See all 10 articles

  Securitize Token FAQs

  • How to move tokens from your Securitize account into your personal wallet
  • Why aren’t all of my holdings visible?
  • What Cryptocurrencies does Securitize Markets trade?
  • Why can't I see my USDC on my Holdings page
  • Do I need to hold my tokens in a wallet?

  Securitize Markets 101

  • Who can invest on the platform?
  • Can non-U.S. residents invest and trade on Securitize Markets?
  • Can non-accredited investors join Securitize Markets?​
  • What is the Securitize Markets Accreditation Policy?
  • Is Securitize Markets registered with FINRA and the SEC?
  • Frequently Asked Questions (FAQs) about Data Protection

  See all 9 articles

  Learn More About Digital Assets

  • How to transfer an asset in MetaMask
  • What is a Digital Asset Security (security token)?​

  Settings and Preferences

  • How can I close my account?
  • Setting up Two factor authentication for Securitize iD
  • Disabling Two factor authentication
  • Request assistance to reset 2FA
  • Request assistance to change my email address
  • Request assistance to change my address

  See all 7 articles

  Contact Us

  • Contacting Securitize Support

• User Guides

  FAQ

  • EXODUS - tZero Share Transfer
  • Bank transfer guide for banks in the United States