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Knowledge base

• • Securitize Markets Account Application Process

    • Complete Guide to Opening a Securitize Markets Account
    • Verifying your KYC to Trade on Securitize Markets
    • Verifying your KYB to Trade on Securitize Markets
    • Guide to Completing the Suitability Questionnaire
    • Guide to Trading on Securitize Markets
    • Authorizing Prime Trust as the Custodian

  • Troubleshooting Your Account Application Process

    • What documents will I need for my account setup?​
    • Getting started with the Proof of Identity document
    • How to complete the Liveness Verification check
    • Tips for uploading a Selfie
    • Requirements for uploading a photo
    • Troubleshooting camera issues for the Securitize iD KYC Liveness Check

  • Wallet Registration

    • Do I have to link a cryptocurrency wallet?​
    • How to Install Metamask on Your Desktop Browser
    • Creating an Avalanche wallet
    • How to Use MetaMask with Avalanche
    • Adding a token to the MetaMask wallet view
    • Registering a Coinbase wallet in Securitize iD

  • Trading on Securitize Markets

    • How do I deposit my tokens held in my Ethereum wallet into my Securitize Markets account?
    • How do I deposit my tokens held in my Algorand wallet into my Securitize Markets account?
    • How do I place an order to sell a token on Securitize Markets?
    • How do I place an order to purchase a token on Securitize Markets?

  • Cash Account

    • International Wire Transfer - Problem Solving Tips
    • 3DS Error when using Credit Card / Debit Card to fund Cash Account
    • Who is Prime Trust?
    • What is my Prime Trust Account Number?
    • Which bank holds the funds for my Securitize Markets account?
    • How to create Cash Balance

  • Funding your Securitize Markets Cash Account with USD

    • How do I link my bank account?
    • How do I fund my account with an ACH?
    • How do I fund my account with a wire?
    • How to unlink a bank account
    • How to withdraw funds from my cash account via an ACH?
    • How to withdraw funds from my cash account via a wire?

  • Funding your Securitize Markets Cash Account with USDC

    • How do I fund my cash account with USDC?
    • How to withdraw funds from my cash account via USDC?
    • What is USDC?
    • Which USDC should be used and where?
    • Which USDC can I purchase & where?
    • USDC.e vs. USDC others

  • Guide to Opening an Account to Trade Exodus (EXOD)

    • How to Open an Account to Trade Exodus (EXOD)
    • Part 1: Verifying your KYC or KYB
    • Part 2: Submitting the Suitability Questionnaire
    • Part 3: Completing the Accreditation Application (Optional)
    • Part 4: Authorizing Prime Trust as the Custodian
    • Part 5: Linking your Securitize iD with your Exodus account

  • Guide to Trading Exodus (EXOD) on Securitize Markets

    • Frequently Asked Questions (FAQs) for Trading Exodus (EXOD)
    • What is the difference between EXOD and EXIT?
    • Trading Exodus (EXOD) on tZERO vs Securitize Markets
    • How to deposit Exodus (EXOD) tokens from your wallet
    • How to withdraw EXOD tokens from tZERO and deposit the tokens to Securitize Markets
    • How do I place an order to sell Exodus (EXOD)?

  • Reg CF (Crowdfunding)

    • Reg CF Educational Information
    • When can I trade my tokens?
    • What if I change my mind, can I cancel my investment and receive a refund?

  • Web3

    • Switching Wallets on Metamask
    • Transak FAQs
    • What is the difference between Web3 payment and ACH payment?
    • How much do transactions cost?
    • How can I confirm my Web3 investment?
    • When will I receive my tokens?

  • Investing in Primary Offerings

    • Is Accreditation required for Retail Investors?
    • What are private securities?
    • How long does it take for an investment to settle?​
    • Is it possible to cancel a primary market transaction after it has been placed?​
    • Are there any fees for primary market investments?​
    • Are there any lock-up periods for primary market offerings?​

  • Securitize Token FAQs

    • Why aren’t all of my holdings visible?
    • What Cryptocurrencies does Securitize Markets trade?
    • Why can't I see my USDC on my Holdings page
    • Do I need to hold my tokens in a wallet?

  • Securitize Markets 101

    • Who can invest on the platform?
    • Can non-U.S. residents invest and trade on Securitize Markets?
    • Can non-accredited investors join Securitize Markets?​
    • What is the Securitize Markets Accreditation Policy?
    • Is Securitize Markets registered with FINRA and the SEC?
    • Frequently Asked Questions (FAQs) about Data Protection

  • Learn More About Digital Assets

    • How to transfer an asset in MetaMask
    • What is a Digital Asset Security (security token)?​

  • Settings and Preferences

    • Setting up Two factor authentication for Securitize iD
    • Disabling Two factor authentication
    • Request assistance to reset 2fa
    • Request assistance to change my email address
    • Request assistance to change my address
    • Viewing payouts history

  • Contact Us

    • Contacting Securitize Support